

The representative will also need your email address and phone number. Please supply the representative with your order number, item number, tracking number from your original confirmation email, and claim number. Contact the carrier and submit a claim for the lost in transit item(s).If your tracking number shows the order was delivered, but you never received it from, contact a Customer Care representative immediately. Damaged or defective item(s) will be replaced if available or store credit will be issued.When possible, please have picture(s) available of the damage or defect to expedite assistance.Contact a Customer Care representative for assistance. A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer.


Select "Start a Return" and choose the item(s) you wish to return.

With limited exceptions, we do not provide pre-paid return labels you are responsible for covering return shipping costs.Your request to return your item(s) must be within 30 days of your delivery date or otherwise within our within our Return Policy.Start by visiting our Returns Center at /returns and enter the email address used when you placed your order.Products listed as final sale or non-returnable.Personal care products (such as face masks, face shields).Electronic media products that are not defective (such as USB thumb drives and memory cards).Products that were resold or altered (or tagged) for resale will not be accepted.Items that are ineligible for return are noted online.
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Please be sure to send your item(s) back in full accordance with our Online Return Policy: With limited exceptions, we do not provide pre-paid return labels you are responsible for covering any shipping costs to return your item(s). RadioShack does not refund any shipping charges. IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at. See the “Exceptions” section for products not covered by our return policy. If you are not satisfied with your purchase, you may return most items within 30 days for a full refund of the purchase price, minus shipping, handling or other additional charges. Thank you for your patience.Īt, we want you to be fully satisfied with every item that you purchase. Please allow 14 to 21 days before contacting Customer Care regarding the status of your return. Due to COVID-19, processing times for returns may take longer than normal.
